I’m back to the land of the living…sort of…I don’t know what bug hit me but I’ve been SICK. The apex coming last night, when I’m prepping to return to work today, and started vomiting all. night. long. I never want to experience that again, it was awful. So I’m just starting to get caught up on e-mails and blog posts.
Last week I asked all of you for opinions on me getting a new cell phone. It was pretty obvious you all thought I should contact my provider and see what they could offer me. It was just last year that Sicorra helped me get a new bed and now the PF community comes together to help get me a fancy new smart phone.
When you’re trying to negotiate about getting something for free or at a decreased value, your tone will play a huge role. If you come out guns blazing, you’re likely going to get shot down. If you maintain a decent tone, not getting too excited or upset, you’ll likely have a better chance of success.
Do Your Homework, Then Play Dumb
Before I made a call to my cell phone provider, I made sure I did my homework. I knew exactly what I was going after and at what price. I checked both my provider and competitors pricing. I didn’t want the provider to know I knew anything and make them feel like they had the power in the conversation. If they tried to screw me in any way though, I would know.
This is also a good time to remind them that you’re a good customer and can very well leave them if you wanted. Make sure you slip this into the conversation, in a non-threatening way.
This is how the start of my conversation with the cell phone provider went:
Me: I’m calling to find out my options for upgrading my current phone to something more reliable either with you or another provider if I were to buy-out my contract.
Them: Let me take a look at your options here. I see that you’ve been with us for eight years. I’d like to thank you and before we continue I’m deducting $20 from your next bill.
Just like that I save myself $20 and they’ve acknowledged that I’m a loyal customer capable of leaving them. We’re on the same page.
It’s a good thing I did my research. My cell phone provider had a current in-store only promo that was too good to turn down. This was an option not available online or when I called in to discuss things. When I mentioned my findings to the lady on the phone she said it was a deal she couldn’t match and urged me to go for it.
What I Managed to Get
I had a Blackberry Curve. While I love my BBM and QWERTY keyboard, the software was just not there. The OS was out of date and unreliable. Knowing that I could get my beloved BBM on Android (or iOS) coming this summer I made the jump away from Blackberry.
I have no interest in iPhone. The biggest reason being that I couldn’t change the battery out if I wanted. I’ve had some great cell phone and laptops in my lifetime and the battery almost always starts crapping the bed well before the lifetime of the phone. I wanted to make sure I got a phone with a battery I could buy to change if needed.
I’ve always had success with Samsung. I love my Samsung TV and in past cell phones, my Samsung phones have been my favorite. While the fancy new Samsung Galaxy S4 is now on the market, I really just needed something reliable and the S3 was just that. If I relinquished my Blackberry to my provider, I would be able to get an S3 for nothing. Actually more than nothing. They were offering the S3 for $50 but were willing to give me $80 for my Blackberry so I got the S3 for $0 and put $30 towards my device balance. Not too shabby. New phone and make money?
More Data for Less Money
The data plan I had on my Blackberry was an exclusive Blackberry plan, something other smartphones didn’t offer. In order for me to get the same services and data I was looking at $20 more per month. Not in this lady’s budget. Again with a reminder about my loyalty to the company and a phone call on their behalf, I was able to keep my services and data for the same price. Win.
I continue to learn that it never hurts to just ask. Especially if you’ve done your research and know exactly what you’re going after. The worst they can say is no but more times than not they’re usually willing to work with you just for asking.
Have you saved money recently through negotiations?